Distributed learning solutions can reduce travel time, instructor costs, lodging, and the need for training facilities. However, two significant challenges remain: 1) the need to streamline and reduce up-front training, and 2) the mitigation of knowledge decay that occurs between training and workplace application of new knowledge and skills. A training strategy that embeds electronic performance support tools directly within electronic courseware promises an efficient, effective, and convenient method to create an authentic learning experience, achieve greater learning outcomes, and realize immediate improvements in human performance.

Embedded EPSS tools augment courseware activities to increase learning, but they can also be uncoupled following training and made available to workers as a just-in-time performance support toolkit. Government entities striving to become learning organizations can employ this integrated approach to extend learning and performance into the workplace, reaching far beyond an initial learning event . This paper presents a research-based and applied methodology that guides instructional designers through a cognitive design process for creating hybrid courseware. The cognitive design process assesses content, technologies, context, tasks, and objectives to determine an optimal strategy that supports both the student s need to learn and need to do.

The paper will also describe a case study that highlights specific techniques used to implement a hybrid courseware strategy for the Defense Acquisition University (DAU). The case study will include outcomes achieved for reducing overall course length and improving workplace productivity.