This paper presents the results of a Source Selection Working Group, that was formed at the Naval Air Warfare Center Training Systems Division (NAWCTSD), to take a systems approach to documenting the source selection process and identifying the required training needed to effectively support the acquisition process. The process flow charts and documentation were prepared and then included in the Acquisition Guide, an on-line electronic media developed in-house. Next, training was identified and the process that was required to improve effectiveness, (doing the right thing), and efficiency, (how well are we doing the right things). This resulted in a very ambitious undertaking and plan of action.

Identify the acquisition reform courses required.

Developing the course curriculum

Training the trainers.

Piloting the course.

Teaching the course.

The paper concludes with a strong recommendation that the key to success in providing quality customer service and products is continually improving the process and continually providing just-in-time training to build high performance teams.