The Veterans Benefits Administration (VBA) is undergoing a tripartite modernization: information systems; business processes and organizational structures; and performance-based employee education, training, and credentialing. The latter effort is the focus of this paper. A prototype training, performance support, and credentialing system is being built for the rating specialist occupation. Rating specialists perform legal, medical, and policy analysis, decision-making, and synthesis of veterans benefits claims. Due to the high-cognitive nature of the job and the requirement to provide distributed training at 58 regional offices, VBA has designed a system that is networked, multimedia, and multimethod, based on a three aspect job and task analysis (behavioral, cognitive, and work process flow) and on learning analyses which synthesizes behavioral, cognitive, affective, experiential, cooperative, and adult facilitative approaches. The system integrates a variety of delivery technologies (networked, cooperatively structured ICW; videoteletraining; electronic performance support system; case studies; job aids). Extensive trial and validation activities are included in contract requirements. Performance-based criterion tests are being built, validated, and tested for reliability; these will also be used for employee credentialing. Anticipated benefits include reduction of training time from 18 to 6 months; cost avoidance in excess of $30M; significant performance improvement in the rate of claims processed yearly, with associated reduction of unit costs (cost per rating) of 66%.