Acquiring and maintaining high quality technical support documentation is vital to the Naval Training Systems Center's mission. To this end, a comprehensive plan for managing the Technical Support Documentation Program has been implemented by the Center. The plan ensures that all technical support documentation products receive "cradle to grave" quality assurance. These products include training documentation, technical publications, vendor data, engineering and maintenance drawings, and other support data items. The plan's heart is a procedural model designed to address six prime drivers: (1) STREAMLINING requirements, (2) user needs, (3) cost reduction, (4) scarce personnel resources, (5) a requirement for quality products, and (6) a need for control during the product life cycle. The model was developed by integrating three constructs: (1) improved acquisition management techniques, (2) technological applications, and (3) stringent product monitoring. When fully integrated, these elements are in constant interaction, ensuring that each construct's variables are fused into a cohesive, comprehensive whole. This paper discusses the constructs, the variables and their importance in achieving the quality required by the CENTER OF EXCELLENCE concept.